Shipping policy

We partner with third-party logistic service providers to effectuate product shipping and delivery to you (“Logistic Partner”.) We shall provide the details of the Logistic Partner on the email ID / mobile number provided by you / registered with us, which will be responsible for processing the shipping and delivery of any products purchased by you on the Website until such the product/products are processed and successfully handed over to you by the logistic partner.

You agree and understand that though we effectuate product delivery to the users through our logistic partner, we reserve the right to ship and deliver the products on our own without engaging any logistic partner or third-party service providers.

All risk of loss shall pass to you immediately upon delivery of our products.

1. Shipping Information: You are solely responsible for providing us with accurate shipping information and a valid phone number or email address. You shall ensure that all information that is submitted by you to us on the Website is true, complete, accurate and sufficient to identify the actual place of delivery. You understand and agree that you shall bear absolute liability in case of any failure by us in delivering the purchased products due to your failure to provide correct, complete, sufficient and accurate information at the time of placing the order. It is further clarified that we shall not be liable in any manner and at any point in time due to your failure to provide correct and complete information to enable us to execute a successful delivery of the products. 

If any product is returned to us as a result of your failure to provide us with accurate shipping information, you shall be responsible for any additional shipping fees or other charges that may be applied to the return of the product to us or in re-sending the product to you.

Please note that refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that cannot be delivered due to an address error, or orders seized by customs.

2. Dispatch Times: Our standard dispatch timelines range from between 5 to 7 business days (excluding Saturday and Sunday) from the date of order of the product by you on the Website. You may be provided with an estimated timeline for the delivery of the products purchased on Kase Healthcare Private Limited. This estimated timeline shall be notified to you on the order confirmation page displayed at the time the order is confirmed by us.

While we make reasonable endeavours to ensure that purchased products are delivered to you promptly and within the timeline notified to you, you accept and acknowledge that the delivery may be delayed on account of: 

• Logistical issues beyond our control. 

• Unsuitable weather conditions. 

• Political disruptions, strikes, employee lockouts, etc. 

• Acts of God such as floods, earthquakes, etc. 

• Other unforeseeable circumstances.

In such events of delay, we shall make a reasonable attempt to inform you by writing to your email ID and/or mobile number registered with us. We disclaim all liabilities that may arise on account of our failure to inform or notify you of delays in the delivery of purchased products on the Website. Further, we shall be under no obligation to compensate you for any claim that may otherwise arise on account of delay in the shipment delivery or use of the purchased products. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

3. Tracking: Once you place an order on the Website, we process such an order, your products are inspected for a thorough quality check to ensure the products are in perfect condition, and then it is packed and handed over to our trusted logistic partner. The user will receive a unique tracking identity number once the purchased products are handed over to the logistic partner, which will enable the user to track the status of delivery of the purchased products. The user may use the tracking identity number on the website or the website and/or the mobile application of the logistic partner to check the status and location of the purchased products and their estimated time of delivery. Our customer service team coordinates with the logistic partner to ensure that the products are delivered to you at the earliest and makes all reasonable efforts to ensure that the logistic partner updates the tracking status of the purchased products on a real-time basis. It is clarified that we engage third-party service providers to effectuate deliveries of the products and hence, we do not guarantee the accuracy or correctness of the tracking status and the status may be subject to inconsistencies arising out of time-lags in updating the information and/ or other technical difficulties which are not in our control.

4. Shipping Fees: We reserve the right to charge or collect shipping fees on products from time to time. Shipping charges may vary based on the value of the product, type of product, area of delivery, payment mechanism, etc. You agree that we are authorised to collect, on behalf of the logistic partner, the shipping and delivery fees for the delivery service provided by the logistic partner. In the event we charge a shipping fee for the delivery of purchased products, such shipping fees will not be refunded by us under any return request raised by you. However, we may make exceptions and refund the shipping fees in the event a defective, damaged, deficient or incorrect product (for reasons attributable to, and accepted by us after due verification in our sole discretion) has been delivered. You acknowledge and accept that the title and risk of all products ordered by you shall be passed on to you upon the delivery of the purchased products. You agree that the logistic partner is authorized to collect cash on our behalf for ‘cash on delivery’ orders. 

5. Returns: Return of purchased products is facilitated through our reverse-logistic partner. On receipt of the request for the return of products and the same being duly acknowledged by us, our reverse logistics partner shall get in touch with you to collect the purchased products from you. We process returns and exchanges of purchased products with our Refund Policy.

6. Serviceable Areas: Currently, Kase Healthcare Private Limited ships only within India. We do not offer international shipping at this time. Any orders placed with an international shipping address will be canceled and refunded (subject to applicable processing fees).You agree and understand that though we endeavour to ship and deliver our products all across India, we may, in our sole discretion determine a select list of areas that are unserviceable for the delivery of products, from time to time. We or our Logistic Partner do not provide shipping and delivery services in such unserviceable areas and may not process your orders on the Website in such cases. In the event an area has been deemed unserviceable by us, we shall notify such users at the time of placing an order for the purchase of products on the Website. Currently, we do not ship internationally (out of India.)

7. Integrity: We endeavour to engage logistic partners, employees, and agents with the highest regard for ethics and integrity; and behave in a fashion that exudes thorough professionalism, competence and good mannerism. You agree and acknowledge that the actions and inactions of delivery individuals are not in our control, and we can’t monitor and observe each delivery executive. Since we are merely facilitating the delivery of products purchased by you, we shall not be liable for any acts or omissions on the part of our delivery agents, employees, or personnel and/ or the logistic partner or their employees, agents, or personnel including deficiency in service, wrong delivery of products, time taken to deliver the product, product package tampering, etc. For the sake of abundant clarity, it is stated that any ill-mannerism, impoliteness, discourtesy or offensiveness shown by our delivery executives or the employees, agents, or personnel of the Logistic Partner is beyond our control and any issue arising between you and our delivery executive or an employee, agent, personnel of the logistic partner will have to be resolved by you, independently. You agree and acknowledge that you will not hold us responsible or require us to settle, mediate or resolve any disputes between you and the delivery personnel delivering the products to you.