Privacy policy

KASE Healthcare Private Limited, having its registered office at Unit 8, Sagar Kunj, 78 Nepeansea Road, Mumbai - 400006 Maharashtra, India (“Kase”), operates and manages The PrimaryRx (“The Primary”, “we”, “us”, or “our”), a brand owned by KASE Healthcare. The PrimaryRx is accessible through its website, theprimarywellness.com (“Website”), where we facilitate the sale and purchase of various healthcare products (“Products”) and provide related services (“Services”) to our customers (“Customer” or “user” or “you”).

Users may browse through the products listed for sale on the Website, avail of related services, or refer to the content made available for personal, non-commercial, and educational purposes.

KASE Healthcare Private Limited is committed to protecting and respecting your privacy. This Privacy Policy (“Privacy Policy”) is to be read together with the Terms and Conditions and all other policies listed and notified on the Website. This Privacy Policy outlines KASE Healthcare Private Limited 's privacy practices regarding the collection, use, disclosure, processing, transfer, storage, and safeguarding of the information provided to us by you through the Website and the Services offered therein.

By using, browsing, accessing, or purchasing on the Website, submitting personal information, and in the case of a minor, having your personal information submitted by your parent or guardian, you agree to be bound by the terms of this Privacy Policy and consent to the collection, storage, processing, handling, sharing, disclosure, or transfer of your information as per this Privacy Policy. You also agree to be governed by the laws of India, including but not limited to those applicable to data protection and privacy.

Please note that we do not offer any services or products for sale outside India. However, you may access or browse the Website from outside India. The data protection laws of the country from which you access the Website may differ from those of India. By visiting this Website, providing your information, or availing yourself of our products or services, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms and Conditions, and all other policies listed on the Website. If you do not agree, please do not use or access our Website.

This document is an electronic record and is governed by the provisions of the Information Technology Act, 2000, and rules made thereunder, as applicable, along with the amended provisions related to electronic records in various statutes. This electronic record is generated by a computer system and does not require physical or digital signatures.

Please take a moment to familiarize yourself with our Privacy Policy. If you do not agree with any provisions of the Terms or this Privacy Policy, you must immediately cease using this Website.

Please take a moment to familiarise yourself with our privacy policy. If you do not agree with any provisions of the terms or this privacy policy, you must cease to use this Website, immediately. 

1.     TYPE OF INFORMATION COLLECTED

This privacy policy sets out the type of information collected from the users, including the nature of the sensitive personal data or information (defined hereinafter), the purpose, means and modes of usage of such information and how and to whom we shall disclose or transfer such information. You may at any time withdraw your consent for the collection and use of your information including personal information or sensitive personal data or information (defined hereinafter). However, please note that if you withdraw your consent, we may no longer be able to provide you with the corresponding service for which you have withdrawn your consent. It is hereby clarified that your decision to withdraw your consent is prospective and will not affect the processing of personal information based on your previous consent before such withdrawal.

We may collect a variety of information from you, including your name, mailing address, phone number, email address and contact preferences, including any other usage and interaction details with us or our affiliates. We may collect such information which when combined with other pieces of information available to us could reasonably allow you to be identified (“Personal Information”). Insofar as sensitive personal data or information is concerned, it will carry the meaning as may be defined by applicable laws from time to time (“Sensitive Personal Data or Information”).

You may be asked to provide your information anytime you visit, access, use or browse the Website. We may share information and use it consistent with the provisions of this privacy policy. We may also combine it with other information to provide and improve our products, services, content and advertising.

You agree to provide information, which shall be true, correct, up to date and accurate. You may access, amend, alter or require the deletion of your information partially or fully by contacting us at care@theprimaryrx.com.

The Website is not directed toward minors. We do not knowingly collect personal information from any user who is under 18 (eighteen) years old. We specifically disclaim all liability, responsibility, or obligation to monitor or verify the age or legal status of any user or for any damage/injury suffered by such person.

We may collect a variety of information from you, including your name, password, mailing address, phone number, geo-location, email address and contact preferences, including any other usage and interaction details with us or our affiliates. We may collect such information which when combined with other pieces of information available to us could reasonably allow you to be identified (“Personal Information”). Personal Information shall include but is not limited to your full name, personal contact numbers, residential address, email address, gender or date of birth.

We may also collect, receive, process or store certain sensitive personal data or information provided by you which may consist of, but is not limited to: 

  • Password; 

  • Financial information such as bank account credit card debit card or other payment instrument details; 

  • Any detail relating to the above personal information categories as provided to us for providing service; and 

  • Any of the information received under the above personal information categories by us for processing, stored or processed under lawful contract or otherwise. (Collectively, referred to as “Sensitive Personal Data or Information”).

2.     USE OF INFORMATION COLLECTED

We may collect, use or process your information including personal information and sensitive personal data or information for the following purposes: 

  • For creating and giving you access to your registered account on the Website. 

  • To develop, deliver, process and improve our products, services, and content to personalize and improve your experience. 

  • To inform you about our products, services, offers, updates, and upcoming events, including providing your information about order confirmations, invoices, technical notices, and security alerts. 

  • For internal analysis and research purposes such as auditing, data analysis and research to improve our products, services and customer communications. 

  • To meet any legal or regulatory requirement or comply with a request from any governmental or judicial authority. To resolve any request, dispute, grievance or complaint raised by you concerning your use of the Website.

  • To detect or monitor any fraudulent or illegal activity on the Website. 

3.     DISCLOSURE OF INFORMATION COLLECTED

We may from time to time be required to disclose the information collected from you to our trusted third-party service providers who assist us to facilitate the provision of services and purchase of products on The Wesbite. For instance, we may share your information with a third-party payment gateway provider to process transactions on The Website. By using The Website, you consent to any such disclosure of your information with third-party service providers. We ensure that such third-party service providers are bound by reasonable confidentiality obligations and/ or use, maintain and follow generally accepted industry and security standards concerning such information.

We may also disclose your information when such disclosure is requisitioned under any law or judicial decree or when we, in our sole discretion, deem it necessary to protect our rights or the rights of other users, to prevent harm to persons or property, and to fight fraud and credit risk.

We may also disclose or transfer your information to any third party as a part of the reorganization or a sale of the assets, division or transfer of a part or whole of us. We shall ensure that the third party to which we transfer or sell our assets will have appropriate confidentiality and security measures, at least as protective as those described in this privacy policy, to handle your personal Information. You will have the opportunity to opt out of any such transfer if the new entity’s planned processing of your information differs materially from that outlined in this privacy policy.

A third-party payment gateway provider may be required to collect certain financial information from you including, but not restricted to, your credit/debit card number or your bank account details (collectively referred to as “Financial Information”). All Financial Information collected from you by such third-party payment gateway providers will be used only for billing and payment processes. The Financial Information collected from you is transacted through secure digital platforms of approved payment gateways which are under encryption, thereby complying with reasonably expected technology standards. The verification of the Financial Information shall be accomplished only by you through a process of authentication in which we shall have no role to play and hence, we shall bear no liability about the same. We shall neither be liable nor responsible for any actions or inactions of third-party payment gateway providers or any breach of conditions, representations and warranties given by them. We shall also not be obligated to mediate or resolve any dispute or disagreement between you and such third-party payment service providers.

While we take our best efforts to ensure that your information including Personal Information, Financial Information and Sensitive Personal Information or data is duly protected by undertaking security measures prescribed under applicable laws, you are strongly advised to exercise reasonable discretion while providing Personal Information or Financial Information while using the services given that the Internet is susceptible to security breaches.

Your information may also be transferred, stored or processed in any country other than the one where you access the Website. For purposes of sharing or disclosing data by the privacy policy, we reserve the right to transfer your information outside of your country. By using the Website, you consent to such transfer of your information outside of your country and also within our affiliates, subsidiaries and partners whose personnel and subcontractors, provided they have agreed to ensure the same level of data protection as prescribed under this privacy policy and the data protection laws of India. The information may be transferred in the event it is necessary for the performance of the services, operation of the Website and provision of products as agreed upon between us and the third party. 

You consent to our reproduction/publishing of all testimonials and reviews given by you on the Website about the services or the products. You agree that we may edit the testimonials and reviews provided by you and reproduce/publish such edited or paraphrased versions of the testimonials and reviews on the Website. If the user has any concerns with the reproduction/publication of any testimonial or review provided by you, the user may contact us at care@theprimaryrx.com.

4.     SECURITY

The security of your personal information is important to us. We have implemented security policies, rules and technical measures, as required under applicable law including firewalls, transport layer security and other physical and electronic security measures to protect the personal information that it has under its control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. When you submit your information on the Website, your information is protected through our security systems. Please note that we use international and industry-recognised standards such as per applicable laws, rules and regulations. 

Your information is contained within secured networks and is only accessible by a limited number of authorized persons who have access rights to such systems or otherwise require such information for the purposes provided in this privacy policy. These authorized persons are also under an obligation to keep such information confidential.

Although we make the best possible efforts to transmit and store all the information provided by you in a secure operating environment that is not open to the public, you understand and acknowledge that there is no such thing as complete security and we do not guarantee that there will be no unintended disclosures of any information and potential security breaches. You agree not to hold us responsible for any breach of security or for any action of any third parties that receive your personal Information or events that are beyond our reasonable control including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.

5.     COOKIES

Due to the communications standards on the internet, when you visit, access or browse the Website, we automatically receive the uniform resource locator of the site from which you visit, access or browse the Website, details of the website you visit on leaving the Website, the internet protocol (“IP”) address of each user’s computer operating system, type of web browser the user is using, email patterns, and the name of the user’s internet service provider. This information is used solely to analyse overall user trends and to help us improve our services. Please note that the link between the user’s IP address and the user’s personally identifiable information is not shared with third parties without such user’s permission or except when required by law or to provide or facilitate the user with the services. Notwithstanding the above, the user acknowledges that we reserve the right to share some of the aggregate findings, including the personal information provided by the users in an unidentifiable, aggregate form, and not the specific data with advertisers, sponsors, investors, strategic partners, and others to help grow the business. The amount of information sent to us depends on the settings of the web browser used by the user to access the platform. The user may refer to the browser used if the user wishes to learn what information is provided to us.

The Website uses temporary cookies to store certain data. We do not store personal information in the cookies. Information collected by us, by any means whatsoever, that does not personally identify the user as an individual (such as patterns of utilisation described above) is exclusively owned by us and may be used by us and third-party service providers for technical administration of the user administration, research, development, and other purposes. 

You understand that you may set or amend your web browsers to delete or disable cookies. If you choose to disable cookies on your computer or mobile telecommunication device, it may impair, degrade or restrict access to certain areas of the Website.

We may allow other companies or entities to serve advertisements to you. These companies or entities include third-party advertisement servers, advertisement agencies, advertisement technology vendors and research firms. We may target some advertisements for you that fit a certain general profile. We do not use personal information to target advertisements to you. In the course of serving advertisements or optimizing the services to its users, we may allow authorised third parties to place or recognise a unique cookie on the user’s browser.

You agree and understand that we do not exercise control over third-party websites displayed as search results or links on the the Website. These other sites may place their cookies or other files on the user’s computer, collect data or solicit personal information from the users, over which we have no control and shall not be held responsible or liable. We do not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor do we guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by us of such websites, the website’s provider, or the information on the website.

We may keep records of telephone calls received from and made to users for administration of services, research and development, training, business intelligence, business development, or user administration. We may share such telephone records with third parties when required by law or when required to provide or facilitate the user with the services.

6.     OPT-OUT POLICY

The third-party service providers with whom we may share information provided by you are not permitted to market their services send promotional e-mails or engage in promotional communication with you. We provide you with the opportunity to opt out of receiving non-essential, promotional, or marketing-related communication from itself or its partners.

If you wish to remove your contact information from all our mailing lists and newsletters, you can click on the “unsubscribe” link or follow the instructions in each e-mail message. Alternatively, you can contact us at care@theprimaryrx.com. We reserve the right to limit membership based on the availability of contact information. All users will be notified by email before any actions are taken.

7.     THIRD-PARTY APPLICATIONS AND WEBSITES

Certain Services available via the Website may include materials from third parties. Third-party links on this Site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or any other materials, products, or services of third parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

8.     RETENTION OF INFORMATION

We will retain your information and any data for the period necessary to fulfil the purposes outlined in this privacy policy unless a longer retention period is required or permitted under the applicable law.

9.     ACCESS, CORRECTION AND DELETION

We strive hard to keep our records updated and accurate with your latest information. You shall be responsible for ensuring that the information or data you provide from time to time is and shall be correct, current and up-to-date and you have all the rights, permissions and consents to provide such information or data.

10.  MODIFICATION

We reserve the right to amend this privacy policy at any time, at our sole discretion with no obligation to notify you about the same. The privacy policy, as and when modified, shall be updated on the Website. We encourage you to review this privacy policy whenever you visit our Website to understand how your personal information is used.

11.  GRIEVANCE REDRESSAL

In case, you have any questions, grievances or complaints about this privacy policy, or the Website, you may contact us at care@theprimaryrx.com.

12.  GOVERNING LAW

The terms of this privacy policy shall be governed and construed in accordance with the laws of India. Any dispute regarding or arising out of this privacy policy shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

13.  SEVERABILITY

Whenever possible, each section of this privacy policy shall be interpreted in a manner to be valid under applicable law. However, in the event any provision is held to be prohibited or invalid, such provision shall be ineffective only to the extent of such prohibition or invalidity, without invalidating the remainder of such provision or other remaining provisions of this privacy policy.